Category: Consumer rights

Consumer rights are the rights of individuals to receive fair and just treatment from businesses and other organizations that provide goods and services. These rights are codified in laws, regulations, and other legal documents. Consumer rights include the right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redress, and the right to consumer education.

Safety: Consumers have the right to expect that the products they purchase are safe for their intended use

↪ Delivery of a costly camera put identity theft in sharp focus 2 years ago
↪ Why does gas supplier charge £486 to remove meter when others do it free? 2 years ago
↪ Refusing me a mobility grant has lost me my independence 2 years ago
↪ A death certificate isn’t enough ‘proof’ for travel insurance to meet my claim 2 years ago
↪ John Lewis glass-top dining table led to a shattering experience 2 years ago
↪ I paid off my £3,000 Klarna loan but the bills keep coming 2 years ago
↪ I had insured my car with Churchill … until the police told me I hadn’t 2 years ago
↪ Our agreed KLM flight ticket price took off, disappeared and cost us £118 2 years ago
↪ A sorry Saga as our home insurance rockets to an astronomical £4,730 2 years ago
↪ I was quoted £1,100 to replace my easily stolen VW badge/sensor 2 years ago